We accept payment via PayPal, Credit Card and Bank Transfer.
Our bank details are made available at checkout; please ensure that you include your shop order ID number (e.g. #XXXX) in the bank transfer so we can link your payment to you order. We kindly ask that you also email a receipt of bank transfer payment to sales@openenergymonitor.zendesk.com so that we can process your order promptly.
For International IBAN and SWIFT payments, please ensure you settle all associated transaction fees; if not, then in addition to the payment shortfall, we will charge a fee of 30.00 GBP to cover administrative costs incurred.
All goods and services supplied remain the property of Megni (trading as OpenEnergyMonitor) until paid for in full.
If applicable VAT will be removed on the final stage of checkout after the shipping and billing address has been entered.
*Import TAX may need to be paid upon receiving the order in your country. Megni (trading as OpenEnergyMonitor) is not responsible for import TAX / duty or handling fees payable in the country of destination.
Our UK VAT number is: GB152734515
The buyer is responsible for any VAT, tariff, duty, taxes, handling fees and customs clearance charges.
Delivery times depend on the delivery service chosen and the location of the shipping address. If delivery is not made within 20 working days (or 25 working days for non-EU countries) please check that your shipping details were entered correctly and contact us on support@openenergymonitor.zendesk.com. Please remember to quote your order number.
We accept the return of items within 14 days of receipt. Buyers can request an exchange or a refund (packaging & postage costs cannot be refunded). Buyers must use the original packaging material and pay the cost of return shipping.
Component(s) missing or not working: if this happens, we will do our very best to provide the missing component(s). Please check your order as soon as you receive it.
All returns must be authorised before returning, please contact us and include order number and support ticker reference number with your order.
All our hardware is covered by a 2 year warranty from the date of order. Warranty covers factory defects and hardware malfunction under normal use.