We accept payment via PayPal, Credit Card and Bank Transfer.

Our bank details are made available at checkout; please ensure that you include your shop order ID number (e.g. #XXXX) in the bank transfer so we can link your payment to you order. We kindly ask that you also email a receipt of bank transfer payment to sales@openenergymonitor.zendesk.com so that we can process your order promptly. 

For International IBAN and SWIFT payments, please ensure you settle all associated transaction fees; if not, then in addition to the payment shortfall, we will charge a fee of 30.00 GBP to cover administrative costs incurred.

All goods and services supplied remain the property of Megni until paid for in full.

VAT

UK VAT is charged at a standard rate of 20% to all customers in the UK and EU (unless zero VAT is requested, see below).

Goods exported to countries outside the European Union are not charged VAT.

EU VAT Registered Customers (Zero VAT)

If you are in the EU, and have a valid EU VAT registration number, please do the following to obtain zero VAT before placing an order:

1. Create a normal user account. 
2. Put your VAT number in your company name field after your company name enclosed with square brackets e.g.  'My Company Name [GB152734515]'.
3. Email us your VAT number at sales@openenergymonitor.zendesk.com and we will modify your account once we have validated your request. We will confirm the change by email.
4. Once you have received confirmation, VAT will automatically be removed from all future orders placed through this account.  

If an order is placed before we receive a request for VAT exemption it could delay the processing of the order.

Our VAT number is: GB 152 734 515

Shipping

• UK buyers: All orders up to 2.5Kg in weight are shipped with Royal Mail 1st Class or by Royal Mail Special Delivery. Orders above 2.5Kg in weight are sent via a courier and service of our choosing, but please get in touch if you have a preference. 

• International buyers: For orders below 2Kg in weight, you can choose between UPS Worlwide Express, Royal Mail International Standard (untracked and uninsured) or Royal Mail International Signed (tracked in some countries). The availability of a service is dependent on location. Orders above 2Kg in weight are sent via a courier and service of our choosing, but please get in touch if you have a preference. Please do not use a P.O. Box as the shipping address. 
  

The buyer is responsible for any VAT, tariff, duty, taxes, handling fees and customs clearance charges. 

Transit Times

Delivery times depend on the delivery service chosen and the location of the shipping address. If delivery is not made within 20 working days (or 25 working days for non-EU countries) please check that your shipping details were entered correctly and contact us on support@openenergymonitor.zendesk.com. Please remember to quote your order number. 

Returns Policy

We accept the return of items within 14 days of receipt. Buyers can request an exchange or a refund (packaging & postage costs cannot be refunded). Buyers must use the original packaging material and pay the cost of return shipping.

Component(s) missing or not working: if this happens, we will do our very best to provide the missing component(s). Please check your order as soon as you receive it. 

All returns must be authorised before returning, please contact us and include order number and support ticker reference number with your order. 

Warranty

 All our hardware is covered by a 2 year warranty from the date of order. Warranty covers factory defects and hardware malfunction under normal use.