Privacy Policy

Last updated: May, 2018

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In this policy, “we”, “us” and “our” refer to Megni (trading as OpenEnergyMonitor),

Yr Hen Ysgol, Brynrefail, Caernarfon, LL55 3NR, UK.

 

We (Megni) are the data controller for the purposes of this policy, the Data Protection Act 1998 and the EU General Data Protection Regulation (the 'GDPR').

 

Essential Information We Collect

 

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

 

● remember who you are after you log in so that you do not need to authenticate at

   each click

 

● monitor if our website is running with the high performance we are dedicated to

   providing

 

● let you browse between products without having to start back from the home page

   at each click

 

● remember if you put something in your shopping cart before you decide to checkout

 

● ensure that your data is processed securely

 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

Order Information You Expressly Provide

 

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 

Accounts

 

You can sign up for an account if you’d like. This will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent will we open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just contact us:

 

Email: support@openenergymonitor.zendesk.com

 

Address:    

 

Megni (trading as OpenEnergyMonitor)

Yr Hen Ysgol

Brynrefail

Caernarfon

LL55 3NR

UK

 

Partial Purchases

 

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

How Do We Process Your Information?

 

We use an external provider to run our store, BigCommerce® (https://www.bigcommerce.com). BigCommerce® is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce:

 

https://www.privacyshield.gov/participant?id=a2zt0000000TN78AAG&status=Active

 

Payment

 

Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we use accredited companies to process payment information:

 

 

Shipping

 

We integrate with a number of shipping companies and agents to fulfil orders:

 

Name	Website	Privacy Policy
Royal Mail®	https://www.royalmail.com	https://www.royalmail.com/privacy-notice
ShipStation®	https://www.shipstation.com	https://www.shipstation.com/privacy-policy/
UPS®	https://www.ups.com	https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page
DPD®	https://www.dpd.com	http://www.dpd.co.uk/privacy_policy.jsp
DHL®	http://www.dhl.com	https://www.logistics.dhl/gb-en/home/footer/privacy-notice.html
Transglobal Express®	https://www.transglobalexpress.co.uk	https://www.transglobalexpress.co.uk/privacy-policy/
Parcel Monkey®	https://www.parcelmonkey.co.uk	https://www.parcelmonkey.co.uk/privacy-policy

 

How Can You Control Your Personal Data?

 

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object.

 

If you cannot exercise your choice on your account page or if you do not have an account with us, please contact us:

 

Email: support@openenergymonitor.zendesk.com

 

Address:    

 

Megni (trading as OpenEnergyMonitor)

Yr Hen Ysgol

Brynrefail

Caernarfon

LL55 3NR

UK

 

How Long Do We Keep Your Data?

 

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

Any Update?

 

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website.